BENEFITS OF a
PUBLIC/PRIVATE PARTNERSHIP
LOWER COSTS
The infusion of a corporate/for-
profit approach to the operation of a municipal utility will substantially
reduce costs. These savings result from compensation programs that reward employees
based upon work quality and productivity. Lower costs are further achieved
through the introduction of new technologies which also improves production.
Additional savings can also be realized through consolidating operations and
improved asset allocation.
SUPERIOR SERVICE
The success of Data Management
Associates depends upon our reputation for efficiently handling customer
inquiries relating to the city's utility system. Service is the lifeblood of
our business and the single most crucial factor in our success. DMA is
responsive to our clients' needs with controls put in place to insure a high
degree of comfort and productivity every working day. DMA takes the time to
educate utility customers and accurately answer their concerns. We set the
highest standards of quality customer care.
MORE FLEXIBILITY WHILE MAINTAINING CONTROL
Purchasing, hiring, work hours and
all other areas of customer service operations are typically governed by
rules which were designed to be applied city wide. Budget constraints, the
annual appropriations process, and employee organizations further complicate
attempts to make changes to the operation of a municipal utility. Innovation
and implementation of cutting edge ideas are easily carried out in a
public/private partnership environment. We are unaffected by many of the
constraints a city faces and can easily and quickly improve the quality of
service or address issues confronting the utility operations. The issue of
maintaining control is reviewed at length with each municipality on an
individual basis. The end result will assure the municipality of a high level
of continuous control while enjoying all the benefits of contract operations.
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